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Home > Salt Free Water Softener > FilterSorb SP FAQ's

FilterSorb SP FAQ's

QUESTIONS

1.	Can I replace a traditional water softener system with our water conditioner and what difference in performance should I see between the two systems?
2.	Do microorganisms accumulate in the catalyst unit and must the material regularly be disinfected?
3.	Is a central control valve necessary or does the system function without backwashing?
4.	Why does SP function only up to 25 grains per gallon hardness?
5.	Why does the media not need to be backwashed? What keeps the media bed from getting fouled?
6.	What happens at night time when there is no water flow?
7.	What if the bed gets contaminated with bacteria?
8.	What is the maximum operating temperature of the media?
9.	What is the minimum operating temperature of the SP media?
10.	What is the pH range of the media? What is the low and high pH range?
11.	What is the lifetime of the media?
12.	Can I destroy the media or can it get fouled? What special precautions should I take?
13.	How do I keep the media from washing out of the unit when I start it up for the first time and put it into service?
14.	Can I use a flow restrictor after the water conditioning system to assure I am getting the proper flows?
15.	Do I need to clean the media?
16.	How can I test the media? Can I use a conductivity meter? What results tell me that the system is working?
17.	Will the pH be different before and after the system? What should I expect?
18.	What do you mean by the media needs to rest.?

		ANSWERS
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		1. Can I replace a traditional water softener system with our water conditioner and what difference in performance should I see between the two systems? Yes, you can remove a traditional softener and replace with our conditioner system. There will be a difference with the new SP system in that the customer will not feel the unpleasant slippery feeling that they had with the traditional softener. This is because the hardness was not removed but was crystallized. The customer will have all the other great advantages like 50% less soap usage and cleaner laundry. The additional advantage is that elevated levels of sodium are not created in drinking water. IMPORTANT! The customer may experience a salty taste or slight odor in the water for a short period of time AFTER REMOVAL OF THE OLD SOFTENER. This happens because the new water conditioner will clean the pipes that may have a sodium and/or calcium build up and residue in the pipes in the house from the old softener. However, this lasts only for a short time until the pipes are clean. The customer can be assured that they will never again have a sodium or calcium build up in the pipes, water heater, and appliances.
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		2. Do microorganisms accumulate in the catalyst unit and must the material regularly be disinfected? No. Because the material does not demonstrate filtration effects, remember the media is always suspended in the water when in service and microorganisms are repressed. Disinfecting the media in most cases is therefore not required.
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		3. Is a central control valve necessary or does the system function without backwashing? Because the SP granulate is continually in motion in the counter-current up flow and no particles are held up in the media a backwashing process is not required. You might say the media is always in backwash during service because it is always suspended in the water. A central control valve is therefore not used in a SP water conditioning system. There is no need for backwash.
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		4. Why does SP function only up to 25 grains per gallon hardness? All our calculations are made based on a hardness of 25 grains per gallon. 80% of all applications fall under this category this product is also usable with harder water. Units function successfully with 50 grains per gallon. 25° grains per gallon. is a value based upon the required amount of SP granulate, e.g. 2.5 liters of SP media is enough for a flow rate of up to 1,000 liters/hour with a hardness of 25. For harder water, an appropriately greater amount of SP Catalyst Media must be used. This is a simple calculation if you should encounter hardness above the norm levels.
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		5. Why does the media not need to be backwashed? What keeps the media bed from getting fouled? It is important to point out that we have no filtration effect with our media. Remember we are in a continuous up flow backwash situation and therefore we do not filter out anything from the water. So we have no accumulation of anything in the suspended bed of SP media. The SP media works as a catalyst only, not as a filtration media.
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		6. What happens at night time when there is no water flow? The filter bed is not suspended when there is no water flow. The filter bed will rest. For top performance it is recommended that the filter media rests 8 hours per day. This is never a problem in a residential installation. In commercial application running 24 hours a day you will need to design and alternate a two filter system that will allow one of the filters to rest while one of the filters is in service.
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		7. What if the bed gets contaminated with bacteria? This should not be a problem. The continuous back wash is the best action to keep the media clean. The media nevertheless can be treated with chlorine (up to 2-3 ppm) to kill bacteria and to remove organic matter.
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		8. What is the maximum operating temperature of the media? The media will tolerate 120° C (248° F) Please consider that all the other equipment is much more limited regarding the water temperature.
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		9. What is the minimum operating temperature of the SP media? The SP can go down to 38° F. Please consider that all the other equipment is much more limited regarding the water temperature.
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		10. What is the pH range of the media? What is the low and high pH range? It works in the range of 6 to 9 pH, but we also found that it works at pH 5.5 as well. (Below 6 pH we always recommend that you do a pilot) What you can always do is stay in the range of the pH range allowed for drinking water in your market area. Average Municipal water pH is 7.0 to 8.5
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		11. What is the lifetime of the media? We know of systems running for 5 years without any problem, but we recommend checking the media after 2 years of operation. Changing the media is very easy.
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		12. Can I destroy the media or can it get fouled? What special precautions should I take? The same precautions you would take with softening resin. Hydrogen sulfide and oil in the water can foul the media. The media is strong and has at least 3 years of life with normal usage.
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		13. How do I keep the media from washing out of the unit when I start it up for the first time and put it into service? We always recommend that you soak the media for 15 minutes before start up. This assures that the media is saturated with water and will not accumulate at the top of the housing when filled with water. You also have an upper basket that will keep the media from going out the drain.
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		14. Can I use a flow restrictor after the water conditioning system to assure I am getting the proper flows? Yes, this is a good idea. Be sure to size the flow restrictor to the proper tank and water flow. I have provided a chart for you in another question on sizing systems. You want enough water flow for the proper sized system but you do not want too much water flow that would go over the 9 second contact time.
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		15. Do I need to clean the media? The media does not need to be cleaned before installation in the filter. (Remember we do recommend that you soak the media with water for 15 minutes before installation) However, it is important that you run the water through the system before installation for 5 minutes to be sure you have cleaned out any dust that may be in the filter media. You can then put the filter into service
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		16. How can I test the media? Can I use a conductivity meter? What results tell me that the system is working? Depending on the flow rate (and the contact time) the pH is going down 0.5 units and the TDS value is reduced significantly. We had a TDS reduction between 10 to 20% depending on the contact time and depending on the original TDS value. What is happening is that the hardness is falling out of solution into a hard crystal form and that is why you get the lower readings. For a home owner the best and most convincing results are using two sauce pans (old fashioned but really good). You put two sauce pans on a heater. One filled with the untreated water and the other with water treated by the SP water conditioner. As the water boils down the untreated water will build a hard scum on the side of the sauce pan. The sauce pan with treated water will have no hardness scum on the side and you will see a circulation of hardness crystals on the bottom of the pan just before the water is boiled out. They are easily wiped out just as the water is boiled out of the pan. The other method will be to observe heating equipment and appliances already covered with scale. After installing our water conditioning system in a few days you can observe that the white scale starts to disappear step by step and then no new scale appears. Our customers observed their coffee machines and appliances start to clean up from years of scale build up. They immediately can use 50% less soap and get a better wash. Their hair feels cleaner and feels softer.
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		17. Will the pH be different before and after the system? What should I expect? See answer 16 above. The pH will go down. (Remember the PH will have a slight drop of 0.2)
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		18. What do you mean by the media needs to rest.? Every 8 hours the media needs to rest to stay at top performance. This is never a problem in residential applications because you have at least 8 hours when the water is not flowing the media is resting. The problem is when you have a 24 hour commercial applications where you have a continuous water flow to service. When you have this type of application you will need to design a two tank system. One tank flows for 8 hours and then stops and the other tank kicks in and the first tank rests for 8 hours. You then change the flow back and forth every 8 hours between the two tanks and get great performance 24 hours a day.
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