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1. Can I replace a traditional water softener system with our water conditioner and what difference in performance should I see between the two systems?
Yes, you can remove a traditional softener and replace with our conditioner system. There will be a difference with the new SP system in that the customer will not feel the unpleasant slippery feeling that they had with the traditional softener. This is because the hardness was not removed but was crystallized. The customer will have all the other great advantages like 50% less soap usage and cleaner laundry. The additional advantage is that elevated levels of sodium are not created in drinking water. IMPORTANT! The customer may experience a salty taste or slight odor in the water for a short period of time AFTER REMOVAL OF THE OLD SOFTENER. This happens because the new water conditioner will clean the pipes that may have a sodium and/or calcium build up and residue in the pipes in the house from the old softener. However, this lasts only for a short time until the pipes are clean. The customer can be assured that they will never again have a sodium or calcium build up in the pipes, water heater, and appliances.

2. Do microorganisms accumulate in the catalyst unit and must the material regularly be disinfected?
No. Because the material does not demonstrate filtration effects, remember the media is always suspended in the water when in service and microorganisms are repressed. Disinfecting the media in most cases is therefore not required.

3. Is a central control valve necessary or does the system function without backwashing?
Because the SP granulate is continually in motion in the counter-current up flow and no particles are held up in the media a backwashing process is not required. You might say the media is always in backwash during service because it is always suspended in the water. A central control valve is therefore not used in a SP water conditioning system. There is no need for backwash.

4. Why does the media not need to be backwashed? What keeps the media bed from getting fouled?
It is important to point out that we have no filtration effect with this media. Remember we are in a continuous up flow backwash situation and therefore we do not filter out anything from the water. So we have no accumulation of anything in the suspended bed of SP media. The SP media works as a catalyst only, not as a filtration media.

5. What happens at night time when there is no water flow?
The filter bed is not suspended when there is no water flow. The filter bed will rest. For top performance it is recommended that the filter media rests 8 hours per day. This is never a problem in a residential installation. In commercial application running 24 hours a day you will need to design and alternate a two filter system that will allow one of the filters to rest while one of the filters is in service.

6. What is the maximum operating temperature of the media?
The media will tolerate 120° C (248° F) Please consider that all the other equipment is much more limited regarding the water temperature.