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Guarantee & Return Policy

We Provide a 90 Day Money Back Guarantee

All guarantees for well water application are done in writing only and do not exceed the 90 day guarantee. New test results of the raw and treated water will be required by us before a return is authorized.

City water customers have a 90 guarantee that the equipment they received from us is of up most quality.

Return Policy for Well Water and City Water Applications:

Equipment must be returned within 90 days of date of purchase. Equipment must be in like new condition. Customer is responsible for inbound and outbound freight. Returned products and equipment may be subject to a 10% restocking fee. ALL returns must include a return authorization number. Please call 1-866-278-4130 for a RA#. RA# must be on all packaging to insure proper credit to your account.

Quality water treatment is not responsible for damaged equipment being returned.

Return Policy for Commercial Equipment or Special Orders:

There are no returns allowed on commercial equipment or special orders.


Water Softener Guarantee:

Product materials and workmanship are protected with a written warranty you can depend on!

  • Ten Years On Structral Wound Resin Tank and Brine Tank
  • Five Years On Fleck Valve
  • We also supply you with a lifetime worth of technical support!

The Quality Water Treatment Difference

I am committed to give you personal attention. I enjoy talking to people and am always more than willing to share my knowledge of water treatment with you.

We treat all our customers like they are neighbors! Making a purchase via the Internet does NOT mean you have to sacrifice personal attention. We will go out of our way to prove that Quality Water Treatment deserves your business.

Need technical support on installing the equipment you purchased from us? We always return calls and Emails right away! We expect good service from companies we deal with and I always give back to my customers the same value I expect from the companies that I deal with.

We earn your business! If you Call and get our voice mail, it means we are on the other line helping other customers like “yourself” or it’s after business hours. Please leave your name and phone number and the product you are interested in and we will call you back. All calls are returned the same day.

And as always…SHIPPING IS ALWAYS FREE ON EQUIPMENT ORDERS $30 AND OVER!

Thank You,

Craig Phillips, President

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