February 2008

On Feb. 6th I ordered your Fleck 5600SE Water Softener. I received it on the 12th, I looked at the directions and decided that I could install the unit myself. So I went to the hardware store and purchased the parts you said I needed. I followed your easy to read directions and got the unit up and running in about 4 hours. It was very easy.

It has been about 3 weeks and I am enjoying some of the best water that I have ever had.

Thanks for everything,

A.C. HUBBARD GLADE HILL, VA.

February 2008

Hello,
I just want to thank you for a pleasant and efficient transaction, and to thank Craig Phillips for his good advice and suggestions. The instructions for the setup were also clear and to the point. I will recommend Quality Water Treatment to anyone wishing to purchase a softener.

Robert Skogland

January 2008

Hi There:
Thank you for responding and staying with me after the sale! You have earned my business going forward!

Mark Dorland

November 2007

It has been nearly 5 years since I bought my water softener from you and I simply wanted to write you to thank you again for the great prices, service and products you provide. I just got off of the phone with my wife’s uncle; he bought a water softener from you a few years ago on my recommendation and he was calling to ask me what your website address was because he couldn’t remember (not a web-savvy guy) and he was going to refer another family member to your company. He has also been very happy with the water softener he purchased from you and neither of us have had ANY problems with the water softeners we purchased; not one!

I am glad you keep the testimonial I originally sent you on your current website because it helped me find your site quickly; I simply entered the phrases "jason bunting" and "water softener" into Google and your site came up! By the way, your site looks great! After almost 5 years of uninterrupted service, I am more than pleased with the water softener I purchased from you; I practically don’t even know it is there because it does the job it is meant to do without problems (if only it would fill itself full of salt!).

Thanks again!
Jason Bunting

November 2007

I purchased a FilterSorb SP water softening system from you around 10 months ago and it has been working great, no spotting on fixtures or dishes.

Regards,
Howard Ireland

June 2007

Your pre-assembly and simplified instructions helped a lot. I was replacing one of the Sears units and had 3/4 inch IPS stub-outs to connect to. I used 3/4 inch braided stainless hoses like they use to connect hot water heaters cost $15 each. So far every thing seems to function normally. Sears water softeners and the several look-a-likes are CRAP!

Bob

June 2007

To whom It May Concern:

I purchased a Triple O TWTS 101 Ozone system from you last year. Our water had so much iron and sulfa that we could not drink it. Our dishwasher, washing machine, sinks and toilets were red with iron stains. Showering in this stuff left us smelling like rotten eggs.

I purchased a 2500 Gal. surface storage tank and pumped the well water into it through the mixing valve of the installed Triple O Ozone System, and filled the tank with water so cloudy the bottom was not visible. After two hours the water was clear. I filled a glass with water through the man hole in the top of the tank after about three hours. The taste was increasable. It was sweet and had a clean bouquet.

We had been using bottled water, at no little expense, but our "new found water" taste better. Our appliances, sinks and toilets are absent of the previous rust stains. The copper pipes are self cleaning as evidenced by the faucet aerators that require occasional cleaning to remove loose deposits . Our white (yellowish) towels are now bright white again. We now linger in shower instead of rushing out. The system performed as you said it would.

Thank you for improving our quality of life, and thank you for being a true professional..

Rex Leach

May 2007

Hi Craig,

I have A LOT of iron in my water. I contacted you after talking with five other water conditioner dealers. One dealer who came in at the top of the list on internet searches quoted me $2200.00 for equipment that would not have worked because of the flow requirements.

I talked to you, and I liked your knowledge and prices. I have to say, your honesty is what sold me on you. You were a straight shooter. I installed my pH neutralizer two days ago. I was skeptical that it would take out as much iron as I have (16ppm) in my water. YOU THE MAN! My water is clear, and my softener is actually softening the water again.My wife and I have noticed a difference in our skin. It is not as dry like it was. It is soft, and the iron smell in the water is gone.

Thank you for your expertise and honesty. It is appreciated these days when it seems like everyone is trying to rip you off. I have recommended you to a co-worker, and I will continue to recommend you. You should be proud of yourself for the great customer service and advice you provide, along with the fact that you aren't trying to sell thousands of dollars in unnecessary equipment to working people who just want healthy, clean water.

Thank You,
Dave & Mary Bogusky
Saylorsburg, PA.

To Whom This May Concern,

I have ordered water treatment equipment from other companies and so far none have come as close to the professionalism as yours.

I purchased a water conditioner and the system came with everything needed for a proper installation. Your website made it clear on what I was getting. The order was shipped the next day and the price is competitive. I will further my purchases with this company and also recommend it to others.

Thank You,
Jim Jensen

Hi QWT, I wanted to thank-you for your excellent website and professionalism.

I purchased a water softener and charcoal filter for my house. The local water guy wanted about $3,000 for a comparable system. I was able to purchase your system and have a plumber friend install it. (did I mentioned you saved me a boat load of cash?)

We are very happy with the products, and quality of service. Keep up the good work.

Thanks,
Geoff Grow

Dear Q.W.T.,

Years ago I bought a 24000 grain dual tank fleck valve 9000 series softener from you. It was in the days when a customer still had to solder the connecting pipes. I have since referred Joe Schaefer to you. Joe bought a softener and a sulphur removal system from you. I also sent David MacFadden to you. David bought a 9000 series softener from you. From helping them, I see now that there is no more customer soldering required.
Nice!

I just now sang your praises to Bob Yagley. Bob will be contacting you to buy a 24000 grain 9000 series softener. Lou Pasquale has been asking me, too. I suspect that he will contact you, too.

I have really appreciated the quality of your softener system. I had gone through three Sears cheap plastic systems over the last 20 years and the latest one from them cost me more than the commercial-grade system that I bought from you.

Your free-shipping pricing and the included diverter valve are very nice customer benefits.

Your system just keeps working flawlessly and I will keep sending people your way whenever I can do so.

Joe
IBM Engineering & Technology Services

Craig, Thanks again!!! Installation of system took all afternoon on 12/31/05. Had to replumb system to rearrange and make space in a very crowded storage room. System installation was very easy and as advertised. Only problem was water runback afflicting soldering; had to use plug on wire inside tubing on 2 joints, then pull plug out with wire. (Heaven help me if it hadn't pulled out!) I have already begun recommending your system to friends - will see if any buy. Some are intimidated by the idea and will continue to suffer as we have for last ten years. A simple installation could surely be completed in two hours or less. Momma & I are soo pleased with the results so far, and look forward to even more joy once the water heater gets purged. AND, I don't expect to have to replace the bottom element in the water heater and clean out a gallon or so of scale - that takes longer than the time it takes to install the softener.

Thanks again, and Happy New Year,

Charles Story

Hi Craig,

I am sorry I didnt do this sooner but I wanted to send you a testimonial and I am finally getting to it.

I wanted to let you know that I was and still am very happy with the water softener I purchased from you back in October 2005 (64K grain water softener with Fleck 2510SE valve, C100 Fine mesh resin and KDF 85 Mediaguard). I see that as the biggest benefit (and the price too....). With your help and support through the selection, ordering and post installation questions I have a softener that is working great. And best of all I did it myself and know a lot about the system (it seems like most water softener users don't seem to know much about them). Well.... if not for being able to contact you and get prompt suggestions and fixes it might not have been such a smooth process. We have well water and had rust staining. Now the water is clean as ever and very soft. I have had it for about 21/2 months now and not a single streak !!!!! Also the water is definitely soft. Even though a local distributor tested our previously softened water and said it had zero hardness there was some white staining in our steamer appliance which is totally gone now. Thank you for your advice and help

Reedy

I live in an area with a lot of calcium in the water. According to the tests, it was around 25 grains. The magnetic system I bought from ( we left the companies name out to avoid any legal problems ) did not work for me. The instructions tell you that you have to use it for a few months so that it can have a chance to pull the scale and deposits out of the pipes, and that you may actually see an increase in the amount of junk in your faucet screens. We did seem to see more stuff in the screens for awhile, but the amount of hard water scale on the shower and sinks did not change. After about a year I called to ask questions and they ended up sending me a new unit. Same "break-in" period and same results. I have since installed a 48K grain/Fleck 5600 metered system from www.qualitywatertreatment.com and really like it. It was $530, delivered to my door. I spent an additional $40 for plumbing supplies and a 3 month supply of salt and my wife loves it. I will gladly sell you a "slightly used" magnetic water softener system at a greatly reduced price!

CWest

I just wanted to let you know how happy I am with our 5600SE (32,000) water softener. Finally, no more water stains on our dishes. We have only had our water softener in service for one week and can already tell a big difference. I now can look ahead into installing new faucets, sinks, commodes, and valves since I do not have to be concerned with permanent hard water stains. I also want to thank you for prompt delivery of our system. It was here in less than five working days, I could not believe it. I am giving thought into installing water softeners in our rent houses as they are on water well systems (like ours) in the same area. I will contact you when we get to that point. I feel our renters would be much happier with a system as they will not have to worry about stains on their dishes, clothes, etc.

Thanks again and I will contact you when we are ready to proceed with buying units for our rent homes.

Sincerely Steve Laube

Just had to write and let you all know how happy we have been with our purchase of an AUTOTROL 255 WITH 460I DIGITAL METER.

I think it has been 2 years (maybe 3) this past March, when I purchased our water softener from you. I had been using a VERY popular local company’s manual rental. We regenerated 2 or 3 times per week. We were using about 5 sacks of salt per month. Due to our inexperience we didn’t know any better. So we were paying the monthly rental of about $18.60, plus the cost of 3 to 5 bags of salt per month. I spent about 4 months trying to figure out what to do, rent or buy. I finally decided to purchase your system. It cost me $504 total, including shipping. I installed everything and had one problem, the tube in the salt container was not filling as the instructions suggested. I got on the phone and the technical expertise of your company was OUTSTANDING. The man immediately said I had a leak and told me where to troubleshoot. I immediately found the problem was with a connection in the tube. I tightened it properly and I have not had a single problem with this softener unit. Now for some more good news. I was spending a minimum of $30 per month (rental and salt) on the rented softener. With the Autotrol, 3 sacks of salt last several months. I haven’t actually timed the rate of usage, but I went from 3 to 5 bags per month to less than 1 bag per month. I have more than paid for the purchase price of this softener in 2+ years. And to think I rented that popular brand for about 13 years. One is NEVER to old to learn. I’m 64 years old and like your unit and your technical support. Both were VERY good.

Thanks again,

Bob Shoaf

Alamogordo , NM 88310

Hi Craig, You guys are awesome! Very easy to install my softener system, and No leaks! Working with nice soft water feel! I will keep you in mind for any future project.

Regards,

Ron Bushka

I purchased a softener and KDF 85 filter from you last week 6/7/05. I installed it Saturday. (I also attached a sediment pre filter before the softener) Thank you for your help and quick response to my questions. The results have been incredible. The worst critics of our well water have switched, on their own, from their beloved bottled water to our tap water. I, too, can't believe the difference.

Thanks again,

Jim Sager

Thank you !

I received my order today and everything looks great.

Your web site is informative enough so I don't think I will have any trouble installing my new water softener.

Your pricing is very aggressive and product quality looks superior.

Best regards,

Tim Kopetski

I just wanted to say thank you for your time, expertise and patience, even with all of my usually ridiculous questions. The softener (Fleck 2510SE) is now installed, and was a breeze, thanks to your excellent instructions and 1 or 2, OK 3 phone calls to you. You were always receptive to my questions and answered quickly and courteously (even when I had the answer right in front of me) ! I will definitely be referring you to my friends and colleagues.

Sincerely,

Andy Moore

Prince Frederick, MD

Hi Craig, Just wanted to let you know the softener is working just fine. I'm pleased with the product and your help. I have told several people about your good service.

Thanks,

Chris Dorsch Sr

Dear Quality Water Treatment,

I just wanted to let you know how pleased I am with your water softening equipment, your service, expertise, and your willingness to help.

I was referred by a friend, who had researched water softener equipment options, and therefore ordered from you, and he was quite pleased. That is when your patience in answering my questions started. After you finished answering my questions, you helped me decide which unit I needed.

We selected the AT 32M, 32,000 grain/tank, dual tank, Fleck 9000 Valve, 1" bypass, Blue, with 2 turbulators. I recommend to anyone purchasing softening equipment to consider this dual tank option. I believe the features, benefits, and efficiency are well worth the extra cost.

Additionally, I would like to show you my installation, in the attached photo, and how I did something a little different. I used flexible hoses (nylon braided with 3/4 pipe thread on both ends), to isolate the softener from the rigid copper piping. This has helped immensely with quieting the noise of regeneration. It also makes the installation easier, and the stress on the conditioner head is greatly reduced. Obviously, I fastened the unit securely to the wall, since the hoses are flexible. Service will be easier, since the hoses serve the function of a pipe union, although I anticipate no service issues for many years due to the high quality components of this system.

Once again, thanks for the exceptional value, in a time when most companies offer the least amount of product and services at the highest price, you are the opposite, and I really appreciate it.

Dave Ray

Sharpsville , IN

Hi. My name is Lynn bennett. I ordered and recieved a 48,000 grain softener with the 2510 econdominder head/with KDF 85 mediaguard. I installed this unit yesterday and everything went fantastic. Your installation instructions were right on the mark and ran into zero problems. The service, information and price from your company was top notch.

Thank you.

Lynn Bennett

Craig, attached are two pictures of my water softener installation. I completely re-plumbed the entire system using 1" pipe to the house as you and I discussed prior to the sale. The 64,000 grain softener with the Fleck 2510 flows enough volume at a very acceptable pressure to run every shower and water using appliance in the house simultaneously. We received everything 4 days after ordering. A local company wanted $ 1,300 + tax for a 45,000 grain unit, so the 64, 000 grain unit you sold me was a bargain at $710. This was a great choice for our home, I am very pleased with your counsel and service.

Thanks,

Mike Cheney

Here's a picture of my system installed. I finally got it installed this past weekend, and it works great! I've still got a little work to do, but it works.

I can't believe the difference in the way the water feels. The iron is all but gone from the water. (I drained and flushed the hot water tank after starting up the softener. There's still a little iron in the lines, but it's getting better every time I run water.)

Craig,

I want you to know we're thrilled with our new rust filter, terminator, and water softener system. I've attached a "before treatment and after treatment" photo of our well water. My wife couldn't tell any difference in taste between the treated water and bottled water!

My contractor told me a friend of his, who also lives in my area, spent about four times as much as I paid for the system you sold me. This friend claims it's improbable I could have such nice water for so little money.

Thank you for the countless phone calls with thousand of questions. Your customer service can't be topped.

Kind regards,

David

Hi Craig,

I just wanted to thank you for your advise and patience with me as I was investigating replacing my water softener. I installed both units recently using the install guide on your website. It actually went in very easy. My wife noticed the difference in the water already. I learned a lot from you and saved a bunch of money. I was quoted a price of $1700 just for the softener from a local water company. I have already bragged about you and will gladly recommend you.

Thanks Again,

Bill White

I recently bought and installed the 5600 econominder unit from you and I am very pleased. I saved $800 over purchasing the same unit locally and with my son's help we had it installed quite easily.

Thank you,

Glen Smeltzer

Thanks so much for the quick reply. I'm one of those people who values "customer service" above everything else and you've just proven to me that you are a company worth dealing with. I will remember that for our future needs and those of our friends and family. Thank you again.

Kelly Bailey

I appreciate your help on this thing Craig. I have told a couple of my neighbors how I saved $$$ by buying through you and how you continued to answer questions until I got everything installed properly. Thanks again. Best of luck.

Mike Taylor

Thanx for being there once again. It s a real treat to be able to drink water you know is pure and safe, and not pay through the nose for delivery.

John Cox

IL

Wow, Thank you for the prompt reaction to this issue. A new unit was beyond what I was expecting, but I am more than satisfied with the solution. I'm recommending your company to anybody who is interested in water treatment equipment.

Thanks again Craig,

Steve Monette

The system works great. We noticed an immediate difference in our water quality. I spent the last couple of weeks building the pump house complete with slab floor. The entire previous Sears Kenmore water system was housed in a small closet

Thanks again Craig,

Erik

New Pump House		Fleck 2510 Iron Filter and Water Softener

I want to thank you for making my water better than I ever imagined it could be. Thank you for promptly answering my questions with patients while I learned about soft water systems and installation procedures. I am sure you can tell from my photo that my system was installed by me but hey it is leak free and working perfectly. I could not have done it with out your informative web sight and your willingness to service after the sale. My wife and family are ecstatic about our soft water.

Thanks again,

Terry McMaster

It has been over a months since I had the softener installed and everything is working really well. With my current setting it will regenerate about every 12 days. On GE unit that was replaced, it needs to regenerate every 5-6 days. Not only that, the water I get on the 12th day on the fleck unit is even softer than the water I got on the first day after regeneration from the GE unit.

I have a friend in Canada also interested in getting a softener installed. Do you ship softeners to Toronto?

Daniel

Thank you. I'm a happy customer. I found a plumber and he just finished the install and it only cost me $100.00. Your the best!!!! Warmest Regards,

M. Torres

Dear Craig, After much research and review with both internet and local companies I chose Quality Water Treatment above all the rest because of :

1. Years of Experience in this business 2. Quality Products offered 3. testimonials & personal call to you 4. Money saved over competitors offers

I was not disappointed! The product was shipped immediately and received within five days as promised. I saved more than anticipated so I hired a plumber to install it ( I hate water problems) and we are back in operation with soft water. I had a couple of concerns to test your "after the sale" customer service and you have past the test with immediate response by replacing the defective part. Thanks again for offering such high quality products & service at affordable pricing. I'm adding you to my "highly recommend" list.

Satisfied in AZ.

Bob Corelli

Tempe, Arizona

Craig,

Just a quick note to thank you for your time and help in sizing the water softener for our home.

As I mentioned, we are a family of 8 and our water softener failed last summer. I had been looking around for a replacement and kept putting off the decision as the water softeners offered at local retail outlets just did not cut it in capacity for our family. Additionally, I was not impressed with the construction or reliability of their units. Finding your website was the first step in solving our problem.

I also want to specifically thank you for your time in helping me understand the technical aspects of the application. Your time and help sizing the unit was invaluable. At the time, I feel I could have easily have been talked into 'getting by' with a smaller unit offered by the local retailers. Your assistance helped me select the unit (64,000 grain) I know will meet the needs of the household for the foreseeable future.

The ordering was painless, the delivery was stellar. I really expected some delays or "excuses" for a delayed delivery, but none ever happened. You have raised the bar in the web-sales arena!

The installation went smoothly and the unit is operating flawlessly. The SS bypass valve is impressive to say the least. I have to agree with you that the basic 5600 valve will handle the job reliably.

So there you have it. I kinda went to town with some of the plumbing around the water softener (see attached pix). But then again, I like having the operational flexibility this offers.

I have forwarded your contact info to a couple other people, coworkers and acquaintances who are looking to buy a water softener. I am sure they will be in touch.

All the best,

Detlef

Thank you for your prompt delivery. Never thought I'd order a water softener over the web, but you make it easier than going to the store !!

Was very impressed with your order/shipping process -ordered one day, arrived the next. After figuring out how to solder copper pipes together, the installation process was a snap thanks to your directions. It was actually quite informative and fascinating finally seeing and understanding how these things work and what's inside them.

I have an engineered septic system and they recommend not draining the softener into it. My sump-pump is at the opposite end of the basement and I was a little leery about running the drain line overhead across the basement, but the amount of force exerted from this unit is surprising, and everything works great.

Thank you for making my wife happy - no more daily toilet scrubbing to remove rust stains !!!

I have already recommended your company and web site to 3-4 individuals, and will continue to do so.

Martin Good Fenton

MI

Hi Quality Water, Just to let you know we received our softener we installed it ourselves with no problems at all. Your website is excellent and our next purchase will be a carbon filter from you.

Thank-You

Brian and Brenda Creamer

I have had the 9000 model for about 3 weeks now – it solved my water pressure problem and the water feels great. Thank you for your help. A rep. Called me prior to shipment of the unit just to make sure they understood my needs and that the order would be correct.

Thanks again.

John Ryder

I received the 80k water softener yesterday morning and installed it last night. Everything seems to be working well so far. I would recommend QWT to those I know looking for an excellent price and fast delivery.

I probably looked at a dozen other prices on the same product - both local retail and web stores - and your offer was the most competitive, in one case beating a local price by several hundred dollars for a smaller system.

Mark Eastburg, Ph.D.

Executive Director - Pine Rest Family Institute Grand Rapids, Michigan

Craig, Everything arrived as promised on Friday. Installed it on Saturday. Everything seems to be working good. Just want to verify the hardness setting of 46 is that correct? Let me know, I am very pleased with the product the professionalism and the price!!! My neighbors will both be ordering systems in the next week or two.

Thanks,

Jim

Our order was placed late Friday 6/20/03 and today, Tuesday, 6/24/03 our water softener was delivered. That is really fast service. It is in place and ready to connect as soon as I get some pipe and elbows. Again, thanks for the fast service!!

Pat Frederick

Greencastle, PA

Craig, I did receive our new water softener and installed it last week without any trouble. The unit you recommended seems to be the right size for our family of seven. You were correct that the 75 gallons estimate is a bit high as we seem to be running about 60 gallons per person per day.

Thank you for your solid advice, quality product, quick delivery and great prices. I now can't understand why people will pay 2 to 3 times more for a less capable system. I will recommend your company to anyone I know that needs new water treatment equipment.

Thanks,

Peter Hartman

West Bloomfield, MI 48324

Your response and cure for my water problem was superior. Your delivery time and response to installation questions were also superior. My rating would be 5+ stars.

Kevin Tague

Dear Sirs, Just wanted to drop you a line about the AT48M water softener my daughter purchased from you. We look around and got estimates and more confusion than help. You were very helpful in the final decision and the softener was delivered to my daughters door and it works great. I am a retired pipefitter and by installing it for my daughter she saved over $1000.00. I ran into a leaky O-Ring and you were very helpful in helping me solve the problem. Our experience with your company has been great keep up the good work.

Larry Houston

Many thanks to Craig not only for his expertise but mostly for his honesty and patience. It has been said that knowledge is power but sometimes that's not always a blessing. I did a lot of research over the internet and Craig's prices and knowledge were simply the best. He fielded numerous questions and phone calls from me and I was always impressed with his professionalism, courtesy and genuine concern for the customer. In these days, companies are very quick to make a sale and put profit before the consumer. Fortunately this does NOT refer to Craig. He listened to my numerous questions and evaluated my needs and concerns. I felt very comfortable that I made the right decision to buy from him. I even told a local automobile detailing company to call him about their needs. My hat is off to Craig and his company. I shall be a customer for life and I promise to cut down on the phone calls. By the way, I purchased the 2510 SE with a 48,000 grain tank and the Flowmatic RO system.

Thanks again for everything Craig.

Greg DeMaio, Lt Col, USAFR

I wanted to let you know that we received the water softener on Jan 20, 2003. We installed it Monday and Tuesday. It's been working great ever since. I was a little leery about spending that much money over the internet, but your company came through. I will be recommending you to everyone I know.

Denise Vigstol

I purchased a Fleck 56-2-32-M Water Softener a few months ago. Installed and ready to go... I discovered resin in all of my fixtures... I called your support line and reported my problem... I was asked one simple question... "Do you have the supply line hooked up correctly?" Well... guess what? I did'nt! Rather than laughing at me or sounding impatient, the gentleman I spoke to stated that he has also done that more times than once. So I laughed it off and installed it correctly. I have enjoyed the benefits of the soft water from the system provided by your company. I will recommend you to my friends.

Sincerely,

Kevin Louder

Hi Craig,

Product arrived and is now installed. The installation instructions as well as the start-up instruction we're easy to follow. All in all, a very pleasant experience that saved us about $1,000 over the cost of getting this replaced via our local water softener company.

Thanks.

Susan Stephens

Craig,

Hello! My name is Mark Anzalone. I bought a QWT-125 (40K grain with Fleck 5600 Metered Economizer control valve) 4 years ago. Let me start by saying that it is still working great. Thank you! This past weekend I decided to clean out my brine tank. While I had it empty, I decided to clean my resin bed as well. I did this by dissolving 1 cup of "Iron Out" in a 1/2 gallon of water and adding it to the empty brine well (as directed on the "Iron Out" label). I then manually cycled the softener to the "brine draw" stage to draw the "Iron Out" solution into the resin bed. After that, I refilled the brine well with salt and let the unit regenerate itself. Upon finishing, I was horrified to discover that my softener was not softening my water anymore! To make a long story short, I had to run the softener through 3 more complete regeneration cycles before it started softening my water once again. My 2 questions to you are :

1. Do you recommend periodic resin bed cleaning with "Iron Out?"

2. Did I ruin the resin bed in my softener? (i.e. Did I severely deplete the softening capabilities of my resin bed by "cleaning" it with Iron Out?

Thank you, in advance, for taking the time to respond to my questions. I can tell by visiting your web site that your business has grown tremendously in the past 4 years since I bought my softener. And your prices have gone down significantly as well. Good for you Craig! I'm glad to see it. To be honest, with your new lower prices, I kind of have my eye on that "Fleck 9000 Twin Econominder" (AT 32M) softener that I really wanted, but could not afford, 4 years ago. You may just see a repeat order come in from me soon! Thanks for selling such great quality products!

Best Regards,

Mark Anzalone Efland, NC

----------------RESPONSE FROM QUALITY WATER TREATMENT!--------------------------------------

HI MARK,

HOPE ALL IS WELL WITH YOU

I DON'T RECOMMEND USING IRON OUT BECAUSE IT IS A MILD ACID BASE AND RESIN IS A PLASTIC BEAD ( ACID AND PLASTIC DON'T MIX WELL).

WHEN YOU REGENERATED JUST WITH THE IRON OUT SOLUTION THE RESIN BED COULD NOT BE CHARGED BECAUSE YOU HAD NO SALT IN THE TANK, IF YOU ADDED THE SALT AND THEN REGENERATED WITH OUT WAITING AT LEAST A FEW HOURS THEN YOU DID NOT GIVE THE WATER A CHANCE TO DISSOLVE THE SALT TO GET A BRINE TO RECHARGE THE RESIN, THIS MAY BE WHAT HAPPENED, AND ABOUT TIME YOU WENT THRU THE 3RD REGEN YOU FINALLY HAD A GOOD BRINE SOLUTION AND THAT IS WHY YOUR WATER IS SOFT NOW AND NOT BEFORE. THANK YOU VERY MUCH FOR THE COMPLIMENTS

SINCERELY, Craig Phillips President Quality Water Treatment

Craig, Simply wanted to thank you again for your great prices and products. I received my water softener on Monday and hope to get it installed this weekend. Looking forward to enjoying soft water and will let you know how it goes. I may also be looking towards purchasing an RO system for our kitchen sink, and will definitely keep your web site in mind as I shop around!

Regards,

Jason Bunting

To Whom it May Concern

I just purchased a 32000 grain dual-tank fleck 9000 system from you (order ID 420) via the internet. I installed the system in a couple hours with your supplied instructions. They were great! You made it really easy to install. Any average 'Joe' can tackle a project with the supplied instructions. Also, I compared your system to a neighbors dual tank purchased locally. He paid $1400 for the same system except, he has two separate 5600 Econominders. He wasn't happy to find out what I paid.

Thanks for Everything

Rene Lavallee

I received the replacement parts today that were damaged in shipment. I am extremely impressed with your quick response to the problem. If anyone inquires about a water softener I will definitely give your company a referral. Also for your records, I did not mention that the damaged parts were in a damaged box that had been repackaged in another box.

Our Water Softener arrived last night & I installed it in an hour or so (I was replacing a unit that had shot craps, so all my plumbing was ready to go).

It's working great - we saw a difference in the water today!

Thanks!

Craig,

Just wanted to let you know that the filter system is working great. It has completely removed iron from my water supply. My wife washed her white uniform today and it actually came out the same way it went in....white! Imagine that!! I guess I she'll keep me around after all !.

God bless!

Jonathan Hyatt

Alabama

Thank you so much. Your company has been a pleasure to do business with.

Kevin & Joan Lambert

Craig - I ordered an acid reduction system from you back in April.2002 Just wanted to let you know that it has been working very well. I am running 10% corosex to calcite as you advised, and very satisfied with results. Installation was no problem. This is huge improvement over our 10+ year old system, which was erratic and very difficult to maintain.

Thanks again for great product at great price, and the personal attention you gave me during the order.

Reguards

My husband and I recently purchased a three stage U V light system from you and we needed help installing it we didn't know where to place it in line with our water softener and then we developed a leak. Both times that I had questions I was e-mailed a response, very promptly from your company and you fixed my leaks with a few simple suggestions and answered my question concerning where to place the UV Light. I can't thank you enough, we are truly satisfied with the system and our water quality is now excellent. Thanks again.

Pat and Paul Bursky

St. Benedict, Pa.

RE: Fleck 5600 Econominder 56-2-32-M

Craig,

I wanted to tell you how pleased we are with the purchase and service of our new water softener system.

We live in an older home and it was decided something needed to be done with the plumbing. We hired a plumber (and long time friend of the family) to replace all the pipes from the city main up to and through the house including the fixtures and faucets. When he was finished we discussed options for protecting the new plumbing. This of course led to the decision to install a water softener. Our plumber offered to get us a Fleck system and install it for $700 plus the installation costs.

Not knowing anything about water softeners (or plumbing for that matter) I decided to shop around before making a commitment. I spent a day searching the internet, reading reports and reviews, and pricing systems from various companies. By the way, for the size system we were looking for, most of the prices started at $680 and went as high as $1500. These prices did not include the extra parts needed for a complete installation (such as the by-pass valve) or tax and shipping. At this point I began to think our plumber had offered us a pretty sweet deal. Then I happened across your Quality Water Treatment website.

I "flipped" through the pages (as I did at the other sites) and found the size and type of system we wanted, with Fleck controls (since that's all our plumber talked about) and - ...wait a minute! - ...that can't be right!! $487 including shipping and all components included. But, it was right, wasn't it.

I called the plumber to let him know what I found. Of course he had a hard time believing it too, and began to warn me about "shady deals from shady companies". He seemed to be a little more comfortable once I told him the offer was being made by Quality Water Treatment. It turns out he is familiar with the company and your reputation and this also made me feel comfortable. We both decided you definitely had the sweeter deal.

The rest is pretty much history. I called you that night and placed the order. We received the unit four days later on a Tuesday. That Saturday I set the system up and a week from the following Monday our plumber came out and installed it. We don't use much water in our household, so it took about six days to use up the water left in the hot water tank. Since then, we have been enjoying the benefits of soft water.

I want to mention something on behalf of our plumber for anyone who may be concerned about the small amount of sodium in the water during drainage. When he came out to do the installation he brought with him a small metal garbage can (about 8 or 10 gallons I'm guessing). He drilled holes in the bottom, around the bottom edge and one hole in the lid. After digging out the main water line to connect the system he placed the can so it was a couple of inches below the ground. Once in place, he filled it with lava rock, fed the drain hose through the hole in the lid and put the lid in place so a short section of the hose coiled on top of the rock. Only time will tell how effective this will be, but I thought it was a pretty smart idea.

There's something else I'd like to thank you for. In this day and age, with everyone having so much to do and never enough time, I always feel I'm being rushed in and out of stores I shop at. When I try to ask the salesperson questions, I seem to get only vague answers and "...just sign here, please". You never made me feel that way. You always returned my phone calls or e-mail. I even remember you taking the time over the phone to calculate the gallon capacity of our system and then telling me in detail how to check that the program dials were set correctly on our controls. This kind of treatment is not only reassuring but very much appreciated.

Thnx always!

Robert Nash

Jacksonville, Florida

Craig,

I just wanted to drop you a note to let you know how satisfied I am with my new Twin 9000 Water Softener. I did a fair amount of research before I placed my order over the internet. What I found was that the Fleck control is the gold standard for softener valves and your price and delivery was the best anywhere. The unit arrived within a week after I placed the order and you promptly answered my follow up email questions. Loading the mineral into the tanks was easy, thanks to the special funnel that shipped with the unit. Anybody with basic copper plumbing skills will have no trouble installing one of these.

I priced identical systems from 2 local dealers and they wanted $2,500! I paid less than 1/3 of that by ordering it through you. The attached picture shows my finished installation and I'm smiling because I now have an uninterrupted supply of soft water.

Thanks!

Chuck Briggs

Clarkston, MI

Craig, Thanks for the quick reply. I'll use your information to get the water softener set up. I hope to have it installed in a few days.

Thanks Again,

Jim Dike

I installed this weekend and all my water problems seem to be resolved! In fact, it's wonderful water - thank you so much for all your help. This saved me $1200 over the local contractor - and that's not counting what he would have charged to put in the carbon filter!

Thanks

Andy Jewell

Craig,

I just wanted to write a note to let you know how pleased I am with the Curv aeration and birm filter system. I had a serious sulfur odor for years and now my water has no odor at all. Even though I had a water softener I still had very hard water. Now I only have to regenerate once a week and I have no more staining at all. By the way, I received quotes from local dealers for similar equipment for close to $3000.00 Your system was less than $900.00.

Thanks for your great products and service.

Joe Crouch

Dear Craig,

I was recently searching for a twin-tank softener system and narrowed my search down to your site (QualityWaterTreatment.com) and another company on the internet that sell Fleck softeners I was glad I had done my research and chose your system. This other Company is a SCAM. They are advertising and selling a 24,000 grain system as a 48,000 grain system. Instead of calculating the size and the amount of resin for each tank they are combining the two, which is a Scam. I am not an expert, but from what little research I have done a twin-tank system size is calculated by using each tank size and its own resin amounts. Each tank is done separately, because when one tank is providing service while the other is regenerating. So, 48,000 twin-tank system should give 48,000 grains of service per tank, not 24,000 per tank. I am glad you spent the time talking to me on the phone and explaining how a twin-tank system works I am not usually a business basher, but it's not right for money hungry businesses to mislead consumers.

John

-------------------------------------Note from Craig ---------------------------------------

The above letter was emailed to us by a customer that not only did research on this system but also had a conversation with the above company, we left the name of the company mentioned out of this email because we did not want any legal problems, but well share information if asked. I also confirmed this information via email to the company with a response from them that confirms this information after I reviewed there site information. I don't like bashing other companies, but I thought it was important to post this because this is not write nor industry standard on how to size a system. They are also charging more for there system they advertise as a 48,000 grain twin demand system that is actually only 24,000 grains capacity per tank compared to our 48,000 grain system that is 48,000 grain capacity per tank.

Craig,

I have the whole system installed and we are very pleased with the result. NO SMELL, NO STAINS, and very soft water. Thank you for taking the time to explain how everything works and your patience in helping me decide. Your recommendations were right on as also your predictions of the result. I spoke to at least five other water equipment dealers and you were the most forthright in designing to my needs. You also saved me a lot of money and I want you to know that I will recommend you to any of my friends and neighbors who want straight answers from a water guy.

Thanks again!

Dave Scott

Ohio

I recently purchased a water softener from you and wanted to express my complete satisfaction. I installed it with some help from my son in about 3 hours. I saved $600 doing business with you rather than the local water treatment "experts". I especially appreciated the advice and help I received from Craig, a true professional. The local sales people here are not knowledgeable and only want your money. We have soft water daily using about 50% less soap. No soap curd in clothes, no stained glassware and toilets. The system is beautiful. I will probably be buying a reverse osmosis system from you this year.

Thanks for the great service.

Dave

Just a quick note Craig, to let you know that the water softener arrived in perfect condition on Tuesday. We waited until Saturday for the actual installation (have to go to work to earn money after all!), and all went well! We now have nice soft conditioned water! Thanks for your help!

Sincerely,

Susan and Alan Gast

Craig,

First let me say, thank you for being very responsive to my requests. You have been very prompt in answering my questions and I appreciate that very much. Yes I should have been aware that the holiday would affect your business hours. Just a little excited the get the softener installed. Thank you for humoring me.

Terry

Craig, I received the water softener last Friday. I got it installed and it is working great. Thank you for the great service.

Regards,

Steve King

Craig: I purchased a water softener and RO system from you February 2001 or so. Since it has been almost a year, I wanted to check back to order and replace the filters on the RO unit. I would like to be placed on a reminder list to order the filters each year, and the RO filter every 4 or 5 years. l am sure you remember me as the guy with the 1 1/2 inch line that I reduced down to 3/4 inch for the water softener. As you said the plumber was wrong, my pressure is good thru the whole house. All is working well, and I have recommended your systems to several others.

Thanks.

Devon W. Block

Thank you for all your help, my water was so bad with iron staining everywhere and it smelt terrible. I had over five local companies come out and test my water. After they were finished talking to me I was more confused than ever. Your knowledge is well appreciated and the systems I bought from you are working great, I installed them in about three hours. You made me a believer that I can buy stuff off the internet and still get great service.

Sincerely.

Mike Land

Dear Craig

We received our water softener last month and installed it. The water is soft and all our fixtures are cleaner than they have ever been. Thank you so much for the great advise and service. We almost spent $1,200.00 for the same system we got from you for just over $500.00 all together we saved a lot of money and got great quality as well.

The Schusters

Hi Craig

We wanted to let you know that the Water Softener we purchased from you in 1999 has been working great. Thanks again for all the time you spent with us and the great service. We want to buy another Water Softener for our daughters house and need to know what size to get. Please email or call us so we can order the right one.

Thanks!

John Boyd

I wanted to let you know that you saved us over $2000.00 on our water treatment system. Your professional attitude and knowledge of water treatment blew all the local companies away. I was hesitant on buying such equipment from a company so far away and you have eased my mind of that. It has been 8 months now and our water is great, we tell all our friends and neighbors about you.

Sincerely,

Carl Pagnini

Craig,

I have had your Triple O ozone system and water softener at my house now for about four years. during that time I have emailed or called you with different questions and I thank you for your quick responses and help. I need a replacement bulb for the Ozone system, can you email me and let me know how to order one from you.

Thanks!

Bill Buchanan

My family and I are very happy with the quality of our water – it’s perfectly soft and odor-free. I saved $1200.00 over "*!?#soft" and got an 80000 grain unit instead of the 48000 grain unit that they wanted to sell me. I wish you and your business well.

Kenneth Zaleski

Thank you very much! You were very prompt and provided excellent feed back through out this transaction regarding shipment and about the product itself. I received delivery of this item today 2/9/07.

Thank you again for the excellent service and delivery.

Jauhar Hashmi

2/15/07
Craig,

I want to thank you for you patience and applaud you on your customer service. In a day when most company representatives blow people off for asking questions, you take the time to educate people. I agree it makes for better customers, but it is very rare and should be commended.

Sincerely,

Briana Marshall

I recently purchased a 70SE-2-64m from you and am happy to report that it arrived on time and in good condition. We have it installed and the water quality is great!

Thanks for the great service,

Brian Johnson

I purchased a Fleck 2510SE 48,000 grain system from you on Friday March 30, 2007 and it arrived on Wed. April 4, 2007.

I installed it on Friday April 6, 2007. It took about 4 hours (my first install) with the extra parts that I wanted. I got the idea for the extra shutoff valve and softwater hose bib from a local softener dealer. He wanted $1500 more for the same size system. Attached are 2 photos of the installed system.

Dennis R. Las Vegas, NV

Thank you so much for a perfect internet transaction. We ordered the 70SE-2-64M late on Thursday and it arrived early Monday morning. I called my husband at work and convinced him to come home early to start the installation.

Our old demand softener was 21 years old and it cost us over $300 in repairs a year ago. When it bit the dust again, we decided not to flush any more money down the drain and go for a new one. When I called the local company to inquire about a new one, they told me it would be about $3-4,000 dollars. No way! So we started the internet search with much concern. We were so relieved to find a bigger, better softener than at the local stores for far less money.

Our water is better than it’s been in a long time and we’re thrilled with the cost. I would recommend your company any day of the week.

Thanks again,
Debbie Bumbalough